At Book My Glow, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform, website, mobile app, and related services.
By accessing or using Book My Glow, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
🔹 Personal Information (when you register or use our services)
- Name, phone number, email address
- Business name, branch details, and location
- Staff details (names, phone numbers, roles)
- Payment details (Mobile Money, Visa, MasterCard, etc.)
🔹 Client Information (collected by businesses using our system)
- Appointment details and booking history
- Contact details (name, phone, email)
- Preferences and service history
🔹 Technical Information
- Device type, browser type, and IP address
- Usage data (how you use our system, login times, clicks, etc.)
2. How We Use Your Information
We use collected information to:
- Provide and improve our services
- Manage appointments, bookings, and payments
- Send reminders, notifications, and promotional updates
- Generate invoices, receipts, and reports
- Enhance customer experience with personalized services
- Monitor and analyze system performance
- Comply with legal and financial regulations
3. How We Share Information
We do not sell your personal data to third parties. However, we may share information in the following cases:
- With Service Providers: e.g., SMS gateways, payment processors (Mobile Money, Visa, MasterCard).
- With Business Owners: If you book a service, your details are shared with that salon, spa, or barbershop.
- For Legal Reasons: When required by law, court order, or regulatory authorities.
4. Data Security
We implement strict security measures to protect your data, including:
- Encrypted data storage and transmission
- Role-based access control for staff
- Regular monitoring to prevent unauthorized access
However, no system is 100% secure, and we cannot guarantee absolute protection.
5. Data Retention
We retain personal and business data as long as your account is active or as required by law. You can request deletion of your account and data at any time.
6. Your Rights
As a user, you have the right to:
- Access and update your personal information
- Request deletion of your data
- Opt-out of promotional messages
- Restrict or object to certain data processing
7. Children’s Privacy
Book My Glow is not intended for individuals under 18 years. We do not knowingly collect data from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website/app with the updated effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 Email: business@bookmyglow.biz
📞 Phone/WhatsApp: +256200902272
🌍 Website: www.bookmyglow.biz